Frequently Asked Questions

1. When is the Box Office open?

Box Office hours are Monday, Tuesday, Thursday and Friday, 9am to 5pm. The Box Office is closed on Wednesdays, Saturdays and Sundays, unless otherwise noted. The Box Office also opens one hour before all events. Please note that when the Box Office is open prior to an event, only tickets for that particular show are on sale.

2. Where is the Box Office located?

The Box Office is located on the east end of the theatre at 270 W Center St. The door faces the corner of Center Street and Campbell Street.

3. What methods of payment are accepted?

Tickets may be charged on Visa, MasterCard or Discover. A $2.00 handling fee will apply to all purchases. The Palace will waive the handling fee when a patron chooses to pay with cash or check or is a current PCAA member.

4. Why is there an online ticketing fee?

The Palace Theatre uses a computer ticketing system that selects seats for patrons when ordering via the Internet. The online service that we use charges a $4 per ticket fee for each ticket purchased online. This ticketing fee will not apply for tickets purchased at the Box Office or by phone during regular business hours.

5. Where are my seats located?

The Palace Theatre was designed to boast having “every seat with the perfect view”. There are no obstructions for any of the 1445 available seats. There are 5 sections of the theatre on the main floor and in the balcony as follows:

L Left Main Floor Located beside the wall on the left of the Main Floor
LC Left Center Main Floor Located between Left Main Floor and Center Main Floor sections
C Center Main Floor Located in the large center section of the Main Floor
RC Right Center Main Floor Located between Right Main Floor and Center Main Floor sections
R Right Main Floor Located beside the wall on the right of the Main Floor

LB Left Balcony Located beside the wall on the left of the Balcony
LCB Left Center Balcony Located between Left Balcony and Center Balcony sections
CB Center Balcony Located in the large center section of the Balcony
RCB Right Center Balcony Located between Right Balcony and Center Balcony sections
RB Right Balcony Located beside the wall on the right of the Balcony


The rows are lettered from front to back in ascending order (AA, BB, CC, A, B, C, and so on…..). The last row of the theatre is Row X and sits 90 feet from the stage. The first row of the theatre sits 15 feet back from the front of the stage. Row P on the main floor is the first row located underneath the balcony.

6. I am picking my tickets up the day of the show. Where is Will Call located?

Pre-paid tickets may be placed in “Will Call” and picked up inside the main theatre doors before a performance.

7. Can I buy tickets the day of the show?

The Box Office opens one hour before an event. We strongly encourage patrons to purchase tickets in advance when possible. Buying tickets early is an advantage many patrons make use of since they are able to select the best seating and avoid long wait lines.

8. Can I return my tickets?

All sales are final. Current PCAA members may exchange tickets for a future Palace sponsored performance of the same value or pay any additional charges. Tickets must be returned to the Box Office at least 24 hours in advance of the event.

9. What do I do if the show is cancelled?

In the rare event of a cancellation we will make every effort to notify patrons beforehand, often by telephone. You will be instructed to return your tickets to the Box Office, at which time the price of the tickets will be refunded. If you purchased your tickets with a credit card, your account will be credited. If you purchased your tickets with cash or a check, you will be mailed a refund check. Refunds cannot be processed for cash. Tickets may also be exchanged for another event.

10. What if I can’t make it because of the weather?

If the show goes on as scheduled we are contractually obligated to pay the performers. Therefore, we do not offer weather-related refunds.

11. Do you sell gift certificates?

Yes. You can purchase gift certificates in any amount at the Box Office. Gift certificates can be used for Palace events, movies, concessions or Arts Palace classes. However, we can not honor gift certificates for events presented by outside promoters, such as shows sponsored by organizations for their fundraising benefits. Gift certificates are good for two years from the date of purchase.

12. Where can I park?

Free parking is available directly behind the theatre and in various municipal lots in the area. Please respect the right of private businesses and organizations and do not park in their lots.

13. Where is the handicapped parking?

Handicapped parking is available behind the Marion County Building and a limited number on the west side of the May Pavilion.

14. Do you do tours? Can I see the theatre?

Yes. You can arrange a tour by calling the Box Office 740-383-2101.

15. Where can I see an up-to-date list of all shows coming to the Palace?

Our brochure can be found in the Box Office and online. You may request to be placed on our mailing list or e-mail list too; emails may be sent to info@marionpalace.org.

16. Who is responsible for deciding which shows will be booked?

The majority of the shows presented at the Palace Theatre are booked by the Executive Director with approval of the Board of Directors. However, many shows are presented by outside promoters who rent the theatre and are responsible for setting the ticket prices, advertising and the quality of the production.

17. Why don’t you bring in (insert your favorite artists here)?

Factors that go into deciding what artists to book include artist fees and availability, the size of the show, how many people will attend and how much will they pay. Oftentimes your favorite artist either doesn’t have a big enough following or is so popular that we can’t afford him or her or they will not perform here because we are too small. The best way to share an idea for an artist is to send an e-mail to info@marionpalace.org.

18. When do the doors open before a performance?

As a rule, theatre doors open one hour before a scheduled event. The inner lobby doors open at the discretion of the Palace management, usually 45-60 minutes prior to curtain. Latecomers will be seated at an appropriate break in the performance.

19. Can I bring food or drinks into the theatre?

We do not allow outside food or beverages to be brought into the theatre. Soft drinks, water and snacks are available for purchase at the Palace Theatre and may be taken into the auditorium. We reserve the right to limit alcohol sales.

20. Can I meet the artists? Get autographs?

Occasionally artists will agree to meet with fans after the show in the lobby. Otherwise, audience members are not allowed backstage.

21. Are cameras/recording devices allowed at the performance?

The use of flash photography, video and audio recorders during performances is strictly prohibited by the artists.

22. Why do you ask for donations beyond ticket costs?

Nearly every weekend patrons can find something to enjoy at the Marion Palace Theatre.  However, it takes a great deal of funding to keep a historic theatre running; especially one as active as the Palace where the average monthly utility expense is $5,000.  The ongoing operation of the Palace requires far more monies than can be generated through ticket sales to popular performances, films, or our annual summer musical.  It is the faithful contributors, who give to secure the future of the theatre, that keep the doors open and the lights on.

The Palace Theatre is a 501(c)3, non-profit, tax exempt corporation. Memberships and other donations made to the PCAA are tax-deductible as allowed by law.

23. Why do members get first available seats? How do I become a member?

One of the benefits of being a member is having the opportunity to select seats for the new season prior to tickets going on sale to the general public. Our membership drive begins in April and the new season is announced in August. Members are sent letters by donation level telling them when they may purchase tickets. You may call or stop in the box office and complete a membership form during box office hours.

24. Where are the rest rooms?

Rest rooms are located inside the auditorium. Facing the stage, the women’s room is located in the back right corner, with the men’s and handicapped facilities in the back left corner. Facilities are also available in the balcony and pavilion.

25. Where can I find a drinking fountain?

The Main Floor drinking fountain is located in the back right corner near the ladies rest room. A drinking fountain is also available in the balcony.

26. Do you have seats that will accommodate a large person?

Most seats in the theatre are a comfortable 18 inches in width. There are a few seats that are slightly larger and are 22 inches in width.

27. Where are the wheelchair accessible seats located?

There are 15 wheel chair platform areas in the theatre:

Left Section, Row D, Seat 98
Left Section, Row N, Seats 98 & 99

Left Center Section, Row AA, Seat 98
Left Center Section, Row BB, Seat 98
Left Center Section, Row CC, Seat 98
Left Center Section, Row A, Seat 98
Left Center Section, Row B, Seats 98 & 99

Right Center Section, Row AA, Seat 98
Right Center Section, Row BB, Seat 98
Right Center Section, Row CC, Seat 98
Right Center Section, Row A, Seat 98
Right Center Section, Row B, Seat 98

Right Section, Row D, Seat 98

28. What is the Palace Theatre's Privacy Policy?

This statement explains the policies and practices of the Palace Cultural Arts Association, doing business as the Marion Palace Theatre, regarding the use and disclosure of your personal information by the Palace Cultural Arts Association. Please note that the Palace Cultural Arts Association reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how the Palace Cultural Arts Association collects and uses personal information. By using our web site, you consent to the collection and use of your personal information by the Palace Cultural Arts Association as explained below.

PERSONAL INFORMATION

You have complete control over your personal information. In general, you can visit and brouse our web site without providing us with any personal information. However, there are instances where we must have your personal information in order for us to grant you access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information") during ticket purchases. When you receive your confirmation email or when you receive any email from the list server, you will be given instructions on how to remove yourself from the list.

USE OF USER INFORMATION

We intend to use User Information for purposes of supporting your relationship with the Palace Cultural Arts Association by confirming your ticket purchase. This User Information may be retained by the Palace Theatre to verify compliance with any agreements between the Palace Cultural Arts Association and our business and community partners, to keep track of the domains from which people visit us, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know and we will not use that information for such purpose. Please do not submit any User Information if you are less than 18 years of age.

DISCLOSURE OF USER INFORMATION

The Palace Cultural Arts Association does not sell, trade or transfer User Information to third parties. We may disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order or you violate our Terms of Use. You may separately agree to provide your personal information to third parties who are associated with the Palace Cultural Arts Association in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your personal information will be subject to their privacy policies.

ACCURACY AND SECURITY

The accuracy and security of the User Information is important to the Palace Cultural Arts Association. Currently, you may review and request updates to your User Information retained by contacting the Palace Cultural Arts Association. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. Although we use security that we believe to be appropriate to protect your personal information, we do not guarantee that our security precautions will protect against, and we expressly disclaim any liability for, any loss, misuse, or alteration of your personal information.

USERNAMES AND PASSWORDS

Access to certain content on our web site will require a username and/or password. In some cases, failure to provide personal information may prevent you from accessing certain Palace Cultural Arts Association website containing certain confidential information, products, services, or promotional offers. By accessing and using our website, you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.

COOKIES


The Palace Cultural Arts Association uses "cookies."  A cookie is a small data file that a web site can transfer to a visitor's hard drive to keep records of the visits to such site. A cookie contains information such as your username and password that helps us recognize the pages you have visited and improve future visits, but the only personal information a cookie can contain is the information that you provide yourself. A cookie cannot read data off your hard drive or read cookie files created by other sites. Information stored in cookies may be encrypted; however, we do not store your credit card number in cookies. If you prefer not to accept a cookie, you can set your web browser (Microsoft Internet Explorer or Netscape Navigator) to warn you before accepting cookies or you can refuse all cookies by turning them off in your web browser. However, access to portions of our website may require the use of cookies, which you must enable only cookies that get sent back to the originating server. Otherwise, you can still access most of the features on our web site even without accepting a cookie.

EXTERNAL LINKS

The Palace Cultural Arts Association web site provides links to third party web sites. Even if the third party is affiliated with the Palace through a business partnership or otherwise, the Palace is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk. Once you leave our servers (you can check where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these sites via a link from the site's homepage, you should contact the manager of that site for more information. The Palace Cultural Arts Association is not responsible for the privacy practices or the content of websites other than the Palace Cultural Arts Association website.

TERMS OF USE

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing the use of the entire Palace Cultural Arts Association web site.

QUESTIONS

If you have any questions regarding the Privacy Policy, please contact the Palace Cultural Arts Association through the Palace Staff link at http://marionpalace.org/staff.php , or by contacting us at the following address:

Executive Director
Palace Cultural Arts Association
276 West Center St.
Marion, OH  43302