Question 1

What are the safety policies and guidelines?

Accepted Answer

The Palace will continue to observe current safety guidelines.  Policies and guidelines will continue to evolve with time and will be assessed and updated on an ongoing basis.

Question 2

When is the Box Office open?

Accepted Answer

The Box Office is open from 9am-5pm Mondays, Tuesdays, Thursdays, and Fridays. The Box Office is closed on Wednesdays, Saturdays and Sundays, unless otherwise noted. The Box Office also opens one hour before all events. Please note that when the Box Office is open prior to an event, only tickets for that particular show are on sale.

Question 3

Where is the Box Office located?

Accepted Answer

The Box Office is located on the east end of the theatre at 270 W Center St. The door faces the corner of Center Street and Campbell Street.

Question 4

Can I return my tickets?

Accepted Answer

No refunds will be given. Current PCAA members may exchange tickets for a future Palace sponsored performance of the same value or pay any additional charges. Non-Members may exchange tickets for an event within the same season for a $10 per ticket exchange fee. Tickets must be returned to the Box Office at least 7 days in advance of the event. If you are unable to attend the event, please contact the Box Office at (740) 383-2101.

Question 5

What methods of payment are accepted?

Accepted Answer

Cash payments are preferred. Tickets may be charged on Visa, MasterCard, American Express, or Discover. Concession items may be purchased using Cash or Credit Card. ***Note: Credit Card subject to $1 fee per swipe.

Question 6

Do you sell gift certificates?

Accepted Answer

Yes. You can purchase gift certificates in any amount at the Box Office. Gift certificates can be used for Palace events, movies, concessions or Arts Palace classes. However, we can not honor gift certificates for events presented by outside promoters, such as shows sponsored by organizations for their fundraising benefits. Gift certificates are good for two years from the date of purchase.

Question 7

Can I bring food and drinks into the theatre?

Accepted Answer

We do not allow outside food or beverages to be brought into the theatre. Soft drinks, water and snacks are available for purchase at the Palace Theatre and may be taken into the auditorium. We reserve the right to limit alcohol sales.

Question 8

Do you have seats that will accommodate a large person?

Accepted Answer

Most seats in the theatre are a comfortable 18 inches in width. There are a few seats that are slightly larger and are 22 inches in width. Please call the Box Office, 740-383-2101, to ask about the larger seat options.

Question 9

Where are the wheelchair accessible seats located?

Accepted Answer

There are 20 wheel chair platform areas in the theatre:

• Left Section, Row D, Seat 98
 • Left Section, Row E, Seat 98
 • Left Section, Row F, Seat 98 & 99
 • Left Section, Row N, Seats 98 & 99
 • Left Center Section, Row AA, Seat 98
 • Left Center Section, Row BB, Seat 98
 • Left Center Section, Row CC, Seat 98
 • Left Center Section, Row A, Seat 98
 • Left Center Section, Row B, Seats 98 & 99
 • Right Center Section, Row AA, Seat 98
 • Right Center Section, Row BB, Seat 98
 • Right Center Section, Row CC, Seat 98
 • Right Center Section, Row A, Seat 98
 • Right Center Section, Row B, Seat 98
 • Right Section, Row D, Seat 98
 • Right Section, Row E, Seat 98
 • Right Section, Row F, Seat 98 & 99

Programming is made possible in part by state tax dollars allocated by the Ohio Legislature to the Ohio Arts Council (OAC). The OAC is a state agency that funds and supports quality arts experiences to strengthen Ohio communities culturally, educationally, and economically.